What Does empire today Mean?Soon after complaining to Empire flooring, they presented to deliver someone else again out to put in new baseboards, WHEN we send them measurements of rooms wanted and after we have the materials necessary to do get the job done. We shouldn’t ought to be carrying out extra work ourselves! The tile in all rooms wants deep cleaned. It truly is my impression that somebody must have arrive out immediately and inspected this get the job done by themselves to see the bad work their installers did.
The installer arrived at 3:50 and when he arrived within to look at the place he essentially stated “wow, this is the large amount”…..I reside in a one bedroom condo and don’t have extra furnishings than the normal particular person! He then instructed me that it could take five-6 hrs to conduct the install which wouldn’t do the job simply because my building only lets do the job such as this to generally be carried out amongst selected hrs and he wouldn’t be completed until eventually 9:00pm so I had to reschedule. The first customer care rep which i spoke with was comprehensively unhelpful and advised me the earliest accessible install was the subsequent Monday but that he couldn’t guarantee a early morning put in. After i termed back to talk to a supervisor, Yvette was Fortunately useful, acquired the install scheduled for Saturday early morning and refunded me 10% of the whole Price. Thanks Yvette!
I Never ever obtained a phone that following working day!!!!! Then today I receive a call & was explained to I’d need to pay out $80 for a serviceman to come out & depending what he does I may need to pay far more!!!! I told the Female properly I don’t have $80 at the moment & she quickly stated that’s great just connect with back again when you can. I then proceeded to tell her all the trouble I’ve absent thru & her reaction was I’ll Notice it on your account. I stated it’s not about my account I’ve been contacting for per month & she explained I’ll give this to my manager. I reported WHAT….are you presently kidding me….I believed you were the supervisor has was explained to a manager would get in touch with me back. She explained I’ll give this to the manager & virtually ended the call.
Many thanks for your responses. We’re sorry to listen to that your fears haven't been addressed, and we apologize for that inconvenience. We’ll be in touch using your Soon to even more discuss your experience.
June 25, 2018 at 7:28 am There’s an staff Tony Butterfield, who was once inside the Philadelphia market place and it has because transferred for the San Diego marketplace, who’s educating income reps an unethical means to gather the self gen reward as kind of a way throughout the procedures. If a person worker Is that this unethical helps make 1 wonder how he could be sincere and provides a shopper the most effective fee in lieu of functioning a fraud on them though within the cellphone Along with the gross sales rep coaching him/her along.
Firstly, We misplaced our carpet in Hurricane Irma and finally acquired The cash to invest in far more. So we considered. I are looking to get carpet put in due to the fact November 7th, 2017. We scheduled an appointment for five-7pm along with a agent did not clearly show. We rescheduled for November ninth and she or he showed, we informed her we were being enthusiastic about the acquisition and to move ahead Along with the sale. A agent was speculated to simply call us November 10th and timetable the carpet and vinyl installation for November thirteenth and 14th. There was no telephone connect with and we remaining numerous voicemails for anybody through the Place of work to call us back again for the installation. The installation dates came and went and we ongoing to connect with leaving voicemails and operate buy numbers were placed through customer care. We have been trying to get flooring by Thanksgiving because of family members coming to town. We experienced Thanksgiving on concrete floors and created the best of it masking it with towels and blankets for children attending.
June thirteen, 2018 at seven:fifty five pm Ryan never ever solutions his phone or phone you again until finally you contact his manager and he normally defends him sayiong that he is Doing work from the warehouse, effectively i guess they dont have phones while in the warehouse. after owning the restoration co come out drying the floors for four more times, Ryan named me back and scheduled Yet another instaltion day when they came they checked the ground once again and said it absolutely was continue to not dry still and advised my son the carpet which the sub ground would wish to become eradicated as well as the carpet which was insallled months in the past and my cabinet that my refrigator is following also needs taken down, Si I named my insurance agent and he sent One more restoration to come out and Verify and he foind a four in by six inch bit of wood which was even now wet and so he callled Ryan they usually talked and Ryan mentioned it was ok to setup the floor. NOW it has been six weeks that my carpet was mounted so I have my carpet included with sheets and blankets so the debree in the kitchen ground with the glue and Filth through the Uncooked flooring on my new carpet so my house seems to be outrageous and my frig is in the course of the more info ground in my kitchen area, So since the new restoration male known as me and explained to me Ryan said it absolutely was ok I took a months getaway to obtain my ground imstalled and have my residence together, I referred to as Ryan all 7 days without any reaction once more until I referred to as his boss again and he stated We nonetheless cant put in your flooring it needs to be one hundred pc dry , Meanwhile the restoration male felt that I required carpet in my basement mainly because he felt It will be safer , SO When I ultimately received keep of Ryan He said he would occur out himself and check the kitchen humidity and Examine my video game space For brand new carpeting and he instructed me that I would have to take the aged carpet during the gameroom my self.
– Installation working day started off with problems. In accordance with the installer, the sales rep must have inspected even more instead of directed me to eliminate the ceramic tile (at a expense of $500 to me rental equipment and labor). Getting rid of it produced the ground uneven website and new subfloor would want to become set up to stage it. Two several hours was wasted in the backwards and forwards amongst the installer, me as well as the dispatch supervisor…who originally made an effort to have me spend and additional $900 that will help fix the error on the income rep.
In addition to Don’s email, Here i will discuss a couple to incorporate for the dissatisfaction with Empire Today as well as the anxiety of having your company keep on to deceive us along with you endeavoring to correct the continuous problem.
We regret to listen to that the fears haven't been solved, and assure you that we just take matters for instance these significantly. We’ll be subsequent up along with you shortly To find out more.
August 1, 2018 at 12:24 pm I'm concerned I did not go through the reviews in advance of carrying out organization with Empire, it's been a nightmare from the start and it nevertheless continues. For making an extended Tale limited they don't maintain appointments they make, they do not talk in any way when explained appointments are missed.
January 29, 2018 at 12:07 pm Hi, I want to talk to some consultant who may have the authority over a customer service rep. We initially scheduled an install to provide our property but decided to put the sale off until eventually May well when I termed to reschedule the apt the CSR told me he could only e book out 6 months but then at that point we could then reschedule for my anticipated day of April, and advising me to help keep my deposit readily available. In no way once did he say he will not be able to drive my install until finally April. He then booked an set up day as significantly out as his plan would permit and actually explained to me he would care for cancelling and rescheduling it once the apt in Jan comes up.
I started contacting in Sept/Oct 2017 for the substitution. Not one person would return my call. I called Trevor straight and he known as Kim in CS and he or she termed me back within a day and still left a information. It took numerous phone calls and two weeks for her to return my contact.
I am currently being informed to wait till tuesday for installation. There isn't a way I'm gonna wait until Tuesday. I need a simply call back from the Co-oporate or I won't hesistate to succeed in out to Keith Weinberger and I'll blow you men up on all social medial platforms.